Item Not as Described Policy

We take product quality and accuracy seriously and strive to ensure all product descriptions, images, and details are represented as clearly as possible.


This policy outlines how “Item Not as Described” claims are handled.

 

 

 

Product Representation Disclaimer

 


All product images, videos, descriptions, colors, sizing details, and materials shown on our website are for reference purposes only.

 

  • Minor variations in color, texture, fit, or appearance may occur due to lighting, screen resolution, manufacturing differences, or supplier updates.

  • Such variations are not considered defects or misrepresentation.

 


By purchasing, customers acknowledge and accept these potential variations.

 

 

 

What Qualifies as “Not as Described”

 


An item may only be considered “not as described” if it materially differs from the product listing in a significant and verifiable way.


Examples that may qualify:

 

  • Receiving a completely different product than what was ordered

  • Receiving an item that does not match the core function described

 


Examples that do NOT qualify:

 

  • Slight color differences

  • Differences in fabric feel, thickness, or finish

  • Fit preferences or sizing expectations

  • Packaging differences

  • Personal dissatisfaction or changed opinions

 

 

 

 

Proof Requirement (Mandatory)

 


All “Item Not as Described” claims require clear proof.


Customers must provide:

 

  • Clear photos of the item received

  • Photos showing the issue claimed

  • Photos of the original packaging (if available)

 


Claims submitted without sufficient proof will be denied.

 

 

 

Resolution Process

 


If a claim is approved:

 

  • The customer must return the item before any resolution is issued

  • Return shipping costs are always the responsibility of the customer — no exceptions

  • The item must be returned unused and in its original condition

 


No refunds, replacements, or store credits are issued until the return is received and inspected.

 

 

 

Refund & Replacement Terms

 

 

  • Refunds are issued only after successful return inspection

  • Original shipping costs are non-refundable

  • We reserve the right to issue a replacement instead of a refund where applicable

 


Failure to return the item will result in automatic denial of the claim.

 

 

 

Chargeback & Dispute Handling

 


Filing a chargeback for “Item Not as Described” without contacting our support team first or without returning the item constitutes policy abuse.


In such cases, we will submit:

 

  • Proof of delivery

  • Product listing details

  • Customer-submitted evidence

  • This policy and checkout acceptance records

 


False or abusive claims may result in denial of refunds and permanent restriction from future purchases.

 

 

 

Policy Acceptance

 


By completing a purchase on our website, customers confirm that they have read, understood, and agreed to this Item Not as Described Policy in full.


This policy is strictly enforced and applied consistently to all customers.